Ordering Info

Shipping:

--The COVID-19 pandemic has resulted in many closed borders and suspended postal services so I am currently only shipping within Canada and to the U.S. I apologize for any inconvenience and will resume international shipping as soon as I am able. Stay safe and well everyone!--

*I offer free domestic (Canada) shipping and free shipping to the U.S. on orders $65 (about $50USD) or more.* 

Please be aware that due to increased safety measures by Canada Post and the USPS, packages are taking longer than normal to arrive. It could be up to 2 weeks for domestic mail and up to 3 weeks or longer to the U.S. Thanks for your patience!

All domestic packages are shipped via Canada Post as oversized letter mail and this service does not include tracking. Items being shipped to the U.S. are shipped via USPS so you will receive tracking information. I use a courier so the package may be in pre-transit for a few days before it crosses the border and is entered into the USPS system. Items mailed in both Canada and the U.S. arrive in white gift boxes.  

Jewelry is usually shipped within 1-4 business days of payment but some made-to-order items may take longer. These items will have the shipping timeframe included in the listing description. 

Packages mailed from Canada to the U.S generally take about 7-12 business days. (Though times could be longer during the holidays and if a package makes a stop in customs.)

I usually pack multiple items in one box/bag but if you'd like separate packaging please let me know and I'm happy to accommodate you as best as I can.

International Orders:

International customers are responsible for any duty and customs fees imposed.

Refunds and Exchanges

I want you to be completely happy with your purchase! If for some reason you aren’t satisfied with your order, items can be exchanged or returned for full refund (minus shipping costs) if returned in original condition within 30 days. Please contact me regarding a refund/exchange within 14 days.

Contact

Please email me at julie@juliegarlandjewlery.com with any questions or concerns.

Privacy Policy

To see more info how my store complies European General Data Protection Regulation (GDPR) please click here.